Privacy Policy

Last Updated: March 15, 2026

1. Introduction

HashForge ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hashrate rental platform and related services (collectively, the "Service").

By using HashForge, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described herein, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when using our Service, including:

  • Account Information: Email address, password (stored in hashed form), and BCH2 payout address;
  • Communication Data: Information you provide when contacting our support team;
  • Verification Information: Government-issued identification and other documentation if required for KYC/AML compliance;
  • Two-Factor Authentication: Authentication secrets and backup codes (stored securely).

2.2 Information Collected Automatically

When you access our Service, we automatically collect certain information:

  • Device Information: IP address, browser type, operating system, and device identifiers;
  • Usage Data: Pages visited, features used, time spent on pages, and navigation paths;
  • Transaction Data: Deposit addresses, withdrawal addresses, order history, and transaction amounts;
  • Log Data: Server logs including access times, error logs, and security events.

2.3 Blockchain Information

Bitcoin and BCH2 transactions are recorded on public blockchains. We collect and store:

  • Deposit transaction IDs and confirmation status;
  • Withdrawal transaction IDs;
  • Associated wallet addresses provided by you.

Please note that blockchain transactions are publicly visible and permanently recorded.

3. How We Use Your Information

We use the collected information for the following purposes:

  • Service Provision: To create and manage your account, process transactions, and deliver hashrate rental services;
  • Communication: To send transactional emails, security alerts, and service updates;
  • Security: To detect, prevent, and investigate fraud, unauthorized access, and other illegal activities;
  • Compliance: To comply with legal obligations, including KYC/AML requirements;
  • Improvement: To analyze usage patterns and improve our Service;
  • Support: To respond to your inquiries and provide customer support.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who assist in operating our Service (e.g., Braiins Hashpower marketplace, email services);
  • Legal Requirements: When required by law, court order, or government authority;
  • Protection of Rights: To protect the rights, property, or safety of HashForge, our users, or others;
  • Business Transfers: In connection with a merger, acquisition, or sale of assets;
  • With Your Consent: When you have given explicit consent to share specific information.

5. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of sensitive data in transit and at rest;
  • Secure password hashing using modern algorithms;
  • Two-factor authentication for sensitive operations;
  • Regular security audits and vulnerability assessments;
  • Access controls limiting employee access to personal data;
  • Secure server infrastructure with firewalls and monitoring.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our Service and maintain your account;
  • Comply with legal and regulatory obligations;
  • Resolve disputes and enforce our agreements;
  • Maintain accurate financial records.

Transaction records may be retained for extended periods as required by financial regulations. After account deletion, certain information may be retained in anonymized form for analytical purposes.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

  • Access: Request access to the personal information we hold about you;
  • Correction: Request correction of inaccurate or incomplete information;
  • Deletion: Request deletion of your personal information, subject to legal retention requirements;
  • Portability: Request a copy of your data in a portable format;
  • Withdrawal of Consent: Withdraw consent for processing where consent is the legal basis.

To exercise these rights, please contact us at [email protected].

8. Cookies and Tracking

We use essential cookies to operate our Service, including:

  • Session Cookies: To maintain your login session and CSRF protection;
  • Security Cookies: To detect and prevent fraudulent activity.

We do not use third-party advertising cookies or cross-site tracking technologies.

9. International Data Transfers

HashForge is operated in the United States. If you access our Service from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.

By using our Service, you consent to the transfer of your information to the United States.

10. Children's Privacy

HashForge is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete such information promptly.

11. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or Platform notification. The "Last Updated" date at the top of this page indicates when the policy was last revised.

Your continued use of HashForge after changes are posted constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

HashForge Privacy
Email: [email protected]
Website: https://hashforge.bch2.org

14. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information is collected;
  • The right to know whether your personal information is sold or disclosed;
  • The right to opt out of the sale of personal information (we do not sell personal information);
  • The right to request deletion of your personal information;
  • The right to non-discrimination for exercising your privacy rights.

To submit a request, please email [email protected] with the subject line "California Privacy Request."

By using HashForge, you acknowledge that you have read and understood this Privacy Policy.